When your business starts to grow and your IT needs increase, one question looms large in your mind: Should you outsource your IT services, or handle them in-house? Choosing between managed IT services and outsourcing may seem straightforward at first glance. But deciding between managed IT services and outsourcing isn’t as simple as it seems.
In fact, many businesses choose one option, only to switch to the other later when they realize that their original decision was less than ideal. Here are some of the benefits and risks associated with managed IT services. As well as the benefits of IT outsourcing to help you decide which approach is best for your business.
What Are Managed IT Services?
Managed IT services are when a company outsources the management of its IT infrastructure and systems to a third-party provider. The provider will monitor and maintain the network, systems, and data, as well as provide support to users when needed. Some companies use managed IT services to bring in new technology while others use it because they don’t have enough in-house expertise or resources.
The Benefits of Hiring A Managed IT Service Provider
There are many benefits to hiring a managed IT service provider. It can save your business money, which is perhaps the most obvious benefit. It can save your business money, which is perhaps the most obvious benefit. Managed IT service providers are usually more efficient and effective than in-house IT departments, and they can often get the job done for less.
In addition, managed IT service providers can free up your employees to focus on their core competencies. And they can provide your business with access to cutting-edge technology and expertise.
A major disadvantage of managed IT services is that it may not be an option if you’re looking for highly customized services or you have specialized needs.
For example, if you need a server built from scratch or extensive security work done on your network, then an outside company may not be able to accommodate these requests as easily as an in-house IT department could.
On the other hand, outsourced IT service providers are experts at what they do. So while they may not have specific knowledge about your industry (or some of its nuances). They will likely know how to manage information systems just as well as anyone else. Another potential downside is customer support.
While outsourced IT service providers offer 24/7 support, this doesn’t necessarily mean that it’s provided by people who speak English. If this sounds like a problem, then there are some managed IT service providers that use American agents.
The last thing to consider when deciding between outsourcing and managed IT services is whether or not you want someone monitoring your system all day long.
If you prefer complete privacy, then IT outsourcing might be the best choice for you. But if this isn’t an issue for you, then taking advantage of the features offered by a managed IT service provider can give your business significant advantages over competitors.
Why Choose Managed IT Services Over an Outsourced Service Provider?
When you outsource your IT services, you are essentially giving up control of a critical part of your business to a third party. This can be a risky proposition, as you are entrusting the security and stability of your network to someone else.
With managed IT services, you retain control over your network while still being able to take advantage of the expertise of a professional IT team. Here are some other benefits of choosing managed IT services over an outsourced service provider.
1) Increased uptime – A managed IT service provider ensures that your networks stay up and running.
2) Onsite personnel – You will have a person onsite who can diagnose problems quickly so they don’t snowball into bigger issues.
3) Lower cost – The monthly fees associated with managed IT services are often lower than those associated with outsourcing. And because these costs are fixed, there’s no risk of paying more when unexpected problems arise.
In contrast, with an outsourced provider, the hourly rate goes up as needed. Additionally, it may not always be possible to find an outside technician at short notice if something urgent occurs.
Managed IT services also offer better value because they come with many bundled features like firewall management and 24/7 support which add value without costing extra money.
How to Choose the Right Partner to Provide You with IT Support?
There’s a lot to consider when it comes to choosing the right partner to provide you with IT support.
Here are a few things to keep in mind
- What will be the upfront costs?
- What level of service does your provider offer?
- Is this the type of relationship that will allow you to focus on running your business? Or does it require more hands-on management from you and your team?
- Are there other services that might be needed or desired, such as computer repair or network security monitoring?
- Do they have experience working with other businesses like yours?
- Do they have expertise in something specific like cloud computing or mobile technology?
- Is the company a young or established company?
- Does the company specialize in certain industry sectors? –
- Is their customer base primarily small businesses, medium-sized companies, or enterprise clients?
- What kind of credentials do they have (such as Microsoft certified)?
Once you’ve answered these questions and narrowed down your list to three providers, it’s time to check out their portfolios. What do they specialize in? Are their case studies informative enough for you to get a feel for how they work with customers like yours? Consider all these questions.
The Risks of Outsourcing Your Tech Support Team
When you outsource your tech support team, you are relying on another company to provide a critical service for your business. If that company fails to deliver on its promises, it can have a major impact on your business.
Here are some of the risks to consider before outsourcing your tech support team.
1) Lack of skills and expertise – Hiring an outsourced provider often means giving up control over who will be assigned to your account. It also means accepting a potential lack of skills and expertise from the outsourced provider.
2) Lack of communication – Communication between outsourced providers and clients is often lacking or non-existent, meaning there is no opportunity for prompt problem-solving when issues arise.
3) Unclear contract – Contracts with outsourced providers are often unclear and difficult to understand, making it hard to hold them accountable if they don’t follow through on what they promised.
4) Language barriers – It’s not uncommon for employees at outsourced companies to speak languages other than English, which could make any issue more difficult to troubleshoot.
5) Unexpected costs – There is always the risk that unexpected costs will crop up as soon as you start working with an outsourced provider.
6) Poor customer service – Some people may experience poor customer service while interacting with outsourced providers, which can quickly lead to bad reviews and lost customers.
7) Too many jobs in one place – An outsourced provider might not be able to handle all of your IT needs at once without falling behind on their commitments.
Outsourcing your IT services can be a great way to save money and get access to expert help. But it’s not right for every business. Managed IT services can also be a good option, providing you with peace of mind and a set monthly fee. Ultimately, the best decision for your business will depend on your specific needs and budget.
If you’re looking for a long-term investment, outsourcing may be your best bet. However, f you need to spend less now and grow in the future, managed IT services may suit you better. If neither is quite what you’re looking for, contract out one service (e.g., network security) instead of hiring an entire team!