eCommerce. The trend that has been taking the world of business by storm for the last few years. It is the new way of shopping, and businesses have had to change the way they operate in order to stay.
In 2021, global retail eCommerce sales peaked at US$4.9 trillion and are projected to reach approximately $7.4 trillion by 2025, according to statistics from Statista.
What this means is that eCommerce is here to stay, and businesses need to find ways to not only stay afloat but also thrive in this new landscape.
Enter Order Management Systems
One of the most important tools that eCommerce businesses need in order to be successful is an order management system or OMS.
An order management system is a software application that helps businesses manage their orders, inventory, and customers.
It is a crucial tool for businesses because it allows them to automate and streamline their order processing. That, in turn, helps them improve their customer service and order fulfillment.
The ideal order management system (OMS) for eCommerce businesses should simply setup up your business for success.
But how really can an OMS guarantee eCommerce success?
You probably are sure, by now, that you need an order management system (OMS) for your eCommerce business, but you just don’t know why. Well, here’s why:
1. You get to track your inventory in real-time
Nothing is more frustrating for a customer than ordering something online only to be told it’s out of stock. With an OMS in place, you can track your inventory in real-time and avoid such frustrating situations.
Being able to track your inventory also allows you to keep a pulse on what’s selling and what’s not. This information is key to making sound business decisions moving forward.
You’d be in greater control of your business.
2. An OMS can help automate order fulfillment
Fulfilling orders can be a time-consuming and tedious task, especially if you’re fulfilling a large number of orders on a daily basis.
An order management system can automate a lot of the order fulfillment process, freeing up your time to focus on other aspects of your business.
For example, you can set up automated order routing rules so that orders are automatically sent to the right fulfillment center depending on factors like order size, shipping destination, etc.
This way, you can be sure that orders are getting fulfilled quickly and efficiently.
3. You reap improved order accuracy
Another advantage of using an OMS is that it can help improve order accuracy.
Since an OMS centralizes all your order information in one place, it’s easier to track orders and ensure that they are processed correctly.
This is especially important if you have a large order volume. With an OMS, you can avoid costly mistakes that can eat into your profits.
4. It’s easier to offer a better customer experience
Providing a great customer experience is essential for any business, but even more for eCommerce businesses. Both your current and potential customers will be online, reading your reviews and watching your ratings.
Luckily, you can use an OMS to create a good impression. An order management system can help you improve the customer experience by providing features like order tracking and notifications.
Your customers will appreciate being kept in the loop about the status of their order, and you’ll be able to build a reputation for being a reliable eCommerce business.
5. You’ll have a competitive edge
If you’re not using an order management system, you’re already behind the competition. Many businesses have realized the advantages of using an OMS and have reaped the benefits.
The good news is that you can still catch up and even surpass your competition by implementing an OMS. Once you do, you’ll be able to manage your inventory, orders, and customers better, giving you a competitive edge.
When it comes to eCommerce, having an order management system is no longer a luxury but a necessity. It can help you create a seamless order management process, and your customers will appreciate it – your business will too!
So why not get in touch with us at Deck Commerce to get started? We provide all the guidance and support you need to implement a working system. And most importantly, we offer that system!