Amazon may be one of the most successful companies in the world, but that doesn’t mean it’s exempt from occasional hiccups and problems with its services and products. Amazon actually has an incredibly helpful customer service department that you can reach through several different channels. If you’re having trouble with your account, or if you just want to learn more about how to use Amazon, read this guide on how to contact Amazon for help when you have a problem with your account.
Why It’s Hard To Contact Amazon
For a company that commands such a huge presence on the internet, it’s surprisingly difficult to find their customer service number. Instead, Amazon has hidden it deep within its website and in places, most customers wouldn’t think to look. If you want customer service, you have no choice but to pick up the phone or go through Amazon’s Chat Now feature. But we suggest calling them because waiting on hold for ten minutes is a lot more fun than waiting on Chat Now for thirty minutes. You might even get lucky and have an actual person answer instead of the chatbot who just responds with things you tell them not in so many words.
What Happens If I Don’t Have the Order Number?
In most cases, customers are asked for the order number when contacting Amazon customer service. However, if you don’t have the order number and still need help, there are other ways that you can get in touch with customer service about your account. For example, you can contact customer service if you need to contact Amazon about a purchase or want to know what tax rates will be applied to your purchase. Just be aware that some topics may require additional information before reaching out such as needing your payment method (bank card, debit card) or billing address.
Other Ways to Reach Out to Amazon
If you’re having problems with your account, it can be hard to know where to start. Amazon’s customer service is here for you! Here are the different ways to contact them.
1) Click on the Support tab in the header of the webpage and select Live Chat at the bottom right-hand corner of the page.
2) Send an email by clicking Contact Us in their header menu bar, entering your email address and password, and selecting Contact Us on the left side menu bar under Contact Options.
3) Call Amazon customer service at 1-888-280-4331 between 8 AM – 12 AM Eastern Standard Time Monday through Saturday or 9 AM – 11 PM Eastern Standard Time Sunday & Holidays.
Could My Issue Be an Intellectual Property Issue?
The term intellectual property (IP) refers to creations of the mind that are intangible. Copyright law protects the intellectual property rights in these types of creations, and these may include literary, musical, and artistic works; news information; television programs; motion pictures and other audio-visual works; dramatic presentations, sound recordings, and architectural works. In essence, any work of authorship fixed in a tangible medium qualifies as intellectual property.
Whether you want legal protection for your content or not, Amazon asks customers who submit copyright complaints about IP violations to provide their written permission for Amazon’s use of their name with their complaint.
Avoiding Issues Before They Happen
It’s not always easy to know if you’ll need customer service in the future. However, it is important that if you do have an issue, you know how to contact Amazon and get help. First off, open up your account at Amazon by clicking Your Account on the homepage or in the top right corner of any page. On the left-hand side, click Help. On this page, scroll down until you see Chat with Us and click it.
Filing An Official Complaint Against A Seller
When you’re trying to file an official complaint against a seller, it’s important that you first request contact from the seller. Follow up by providing details about your problem and asking for help with the problem you’re experiencing. If they don’t respond, then proceed with filing an official complaint. In order to complete the complaint process, Amazon will need your Order ID number and any available screenshots of your interactions with the seller. They will work together with the seller on resolving the issue or request more information from you.
Getting Reimbursed For A Non-Received Item (ARIN)
Getting reimbursed for an item that never arrived can be frustrating and time-consuming. But there is still hope. You can contact Amazon, dispute the order and wait to see if Amazon will reimburse you. The order should get caught in the system as cancelled or refused when it doesn’t arrive, which can show up in your history as never sent.